Don’t let a bad situation become worse just because you made the wrong decision. Know what to look for in a water damage restoration provider, and learn what you should avoid. Hiring the company to restore your home after a flood is one of the biggest decisions you will make. Make it a good one.
When it comes to choosing a qualified water damage restoration company, there are four basic tenets to look for. Of course there are more qualifications, but the big ones are:
The ideal company should be available 24 hours a day, seven days a week. They will answer their own phones and be able to have a technician out to your home or business within an hour or so, even if that hour is at 2AM on a Sunday. Water damage does not keep regular office hours, so why would you want to choose a water restoration provider that does?
- Trained Personnel
The ideal company will have a complete staff of water damage trained professionals, proficient on all the latest water damage restoration equipment and procedures. They will be able to do the work and communicate effectively with your insurance provider or claims adjuster to insure prompt, courteous service and timely completion of the work required.
- Services Offered
The ideal company will offer a complete range of services designed to return your home to its pre-loss condition. This will include water extraction and drying, carpet cleaning and mold remediation, as well as any structural repair or restoration that may be required. Any subcontracted work will be performed according to strict industry standards.
- Industry Certification
Make sure the company you choose has been certified by an industry leader, such as the Institute For inspection, Cleaning, and Restoration Certification (IICRC) or the Restoration Industry Association (RIA).
The IICRC and RIA
The institute for Inspection, Cleaning, and Restoration Certification (IICRC) was founded in 1972 to serve as an independent, non-profit, certification body, establishing and promoting high standards, ethics, accepted procedures, as well as accountability for companies who wish to legitimately perform this sort of work. It current has 140 approved instructors, providing training and certification in every area of water damage restoration.
Certification is obtained through successful completion of a class in which the curriculum follows industry standards as they apply to that category. There is also a standardized final exam, as well as Continuing Education Credits required in order to maintain
The Restoration Industry Association (RIA) is the older of the two entities, representing more than 20,000 cleaning and restoration professionals from over 1200 different firms. The RIA’s goal is to provide credibility, education, and business improvement events designed to maximize industry exposure and advance knowledge in the cleaning and restoration industry.
Of course no certification is a guarantee of competent work, but it does guarantee that the company you have chosen has invested time, effort, and finances into the goal of having their personnel highly trained and properly equipped to work on your home.